How can a template (consent/ content) be used with multiple headers?

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• Can the TM or PE change the content/ consent template or Header of the scrubbed data prior to delivery?

  No, each commercial communication is scrubbed for header and templates (consent/ content) and hence the same cannot be changed for scrubbed data prior to delivery. If any parameter of the scrubbed data needs to be changed, the message/ call shall be ...

• What is the procedure to register content template?

  To register a content template, a principal entity or telemarketer need to follow below mentioned steps: i. Login to DLT using telemarketer/ principal entity credentials ii. Go to Content template -> Add new content template a. Define template type – ...

• What all languages are supported for Consent template?

  Currently, only English language is supported to register a consent template.

• Is there a list of restricted headers?

  Yes, there is an exclusive header list which cannot be used by a Principal Entity or Telemarketer on-behalf of a Principal Entity at the time of header registration. The list covers different categories and may not be limited to: i. Names of ...

• Would the headers, templates, etc. registered by one Telemarketer be available to other telemarketers for commercial communication?

  Yes, headers and templates registered under a Principal Entity can be used by other telemarketers managing Principal Entity's account for different functions.