I am unable to send messages after 8:45 PM at night or before 9 AM in the morning. Why?
By default, you are configured with a promotional account. As per TRAI regulations, promotional SMS can be delivered only from 9 am to 9 pm.
Transactional messages such as OTPs and order updates can be delivered 24×7. If you would like to send transactional SMS, contact your account manager or email us at support@consign.tech to change your account to a transactional account.
If your business SMS requirements need both promotional and transactional accounts, we can configure both the accounts free of cost for you.
Related Articles
How can I send messages to all the numbers, including the ones in DND category?
You may get an error ‘All numbers removed, unable to send this message’ when you try to send a message to a group. Your messages may not be delivered to some of your other contacts. By default, you are configured with a promotional account. As per ...
I want my messages to be delivered with my company name as the header. How can I set this in my account?
By default, you are configured with a promotional account. As per TRAI regulations, promotional SMS will be delivered with a random 6-digit Sender ID assigned by the operator. Transactional messages such as OTPs and order updates can be delivered ...
Can a Principal Entity send commercial communication related to other line of businesses?
No, a Principal entity cannot send commercial communication related to other line of business as regulation mandates that the content of commercial communication must be aligned to the line of business of the Principal Entity
What type of messages will be scrubbed against the registered preferences and consents of a subscriber?
Service (explicit consent) and Promotional messages are subject to preference and consents of a subscriber. However, Service (inferred consent) and Transactional messages are not subject to subscriber preference or consent.
Auto Responders
Overview This feature allows you to configure automatic email response messages. This is useful, for example, when the recipient is unavailable. Note: When you activate an autoresponder, the system still delivers messages to the inbox as usual. ...